Product Subscriptions
How do I access my HoldOn account?
To manage your subscription(s), log into your account portal here. The login system is a passwordless login, meaning you just need to enter your account email and click the Send login code button, and a 4 digit code will be emailed to you!. Once you
What is your Build Your Own Bundle (BYOB) subscription program?
We launched our Build Your Own Bundle (BYOB) subscription program so you could choose whichever 2 or 3 products you want to be subscribed to for your desired delivery frequency, while also having the liberty to swap out any of the products on any of
Can I switch out the products for my BYOB subscription?
Good news! You can change or switch the products in your subscription anytime before your next order ships. We typically send you a friendly email 3 days before your next subscription order is created and billed in our system for shipping. To change
How do I edit my payment method for my subscription?
You can manage all aspects of your subscription in your account portal - including editing your payment method. At the top of your customer portal, click on the "Account" button. Select the "manage payment methods" button at the bottom of the page, a
How do I edit my address for my subscription?
You can manage your subscription in your account portal - including, editing your shipping address. Your account portal home page will show your upcoming order, and includes the delivery address for the order. Under the "Shipping and payment" section
How do I see my upcoming orders, change delivery frequency or skip a shipment?
You can do all of this on your account portal page on our website!. Your next shipment will be listed at the top of your account page where you'll see what products are included on the order and when it is scheduled to ship. You can also send the ord
How do I pause or cancel my subscription?
You can pause or cancel your subscription in your account portal!. Your next shipment will be listed at the top of your "Next order" page where you'll see what products are included on the order and when it is scheduled to ship. To "pause" it, you ca
How do I update my subscription payment method via Shop Pay?
You are able to update your payment method via your account portal on our website at any time!. For Shop Pay Payment Method Update:. If you prefer to use a credit/debit card, you can add that in your account portal. Once you login, on the right side
How do I update the payment method for my subscription via Apple Pay?
You are able to update your payment method via your account page on our website at any time!. For Apple Pay Payment Method Update:. Once the settings are updated in your Apple Pay settings, you can login to your account page on our website, click on
I am having trouble logging into my account on your website. What do I do?
We apologize for the inconvenience! To manage your subscription(s), log into your account portal here. The login system is a passwordless login, meaning you just need to enter your account email and click the Send login code button, and a 4 digit cod