Customer Service
How can I contact Customer Service?
The best way to reach us at any time is via email at [email protected], and we will get back to you as soon as possible during our business hours. Business Hours: Monday ~ Friday: 9 AM ~ 5 PM PST (Pacific Standard Time), with the exception of majo
Where are you located, and where are HoldOn Bags manufactured?
HoldOn Bags is headquartered in Los Angeles, California (Santa Monica, to be exact), but we have team members and partners spread out throughout the U.S.!. Our HoldOn bags are designed in California and are currently manufactured in China (PRC).
Do you have free shipping?
We offer free shipping on all orders over $35 after discounts and sales tax (if applicable) are applied. Otherwise, we offer a flat-rate shipping charge of $7 and currently do not offer expedited shipping.
Which carriers do you ship with in the U.S.?
We currently ship domestically via USPS and FedEx Home Delivery/FedEx Ground/FedEx Ground Economy.
Do you ship internationally?
We currently do not offer international shipping, but please feel free to shoot us a DM on our social media channels to share with us where you want our HoldOn bags next! We also encourage you to subscribe to our email list to be the first to know ab
How can I track my order?
You can use our Chat function on our website and click on the "Track and manage my orders" button. We will also email you the carrier and tracking number information as soon as the warehouse ships out your order! If you need further assistance with y
Can I make changes to my order?
It depends! Once your order is placed, our warehouse teams are typically super ninjas when it comes to processing your orders so you can receive your HoldOn goodies sooner than soon! Once the order leaves the warehouse, we are unable to retrieve the
What is your return policy?
We want you to love your HoldOn products! However, we realize that is not the case every time. That is why we offer a hassle-free return policy on any product that does not live up to your expectations. We're happy to accept return requests within 60
What is the Shipped Green + Shield item that gets added to my cart on your website?
Great question!. HoldOn Bags has partnered with a 3rd party organization (Invisible Commerce Limited) to help provide our customers with sustainable package assurance. Together, we are fighting climate change by neutralizing 100% of the carbon emissi
How do I open a claim for my Shipped Insured delivery / order?
If you opted in for the Shipped Insured program at time of order placement, and you are seeing issues with your delivery, you can open a claim via the Shield Center and the Shipped team will assist you as soon as possible.
I've received an incorrect or damaged item, what should I do?
If you've received an incorrect item or an item that is damaged, we sincerely apologize for the oversight or any inconvenience caused. Please reach out to us with your order details, and we will promptly address the issue. Our team will create a repl