Drop us a line and we will do our best to respond within the next business day. Thank you!

HoldOn Bags

We apologize for the inconvenience! To manage your subscription(s), log into your account portal <a href="https://holdonbags.com/account/login" rel="noopener noreferrer" target="_blank">here</a>.The login system is a passwordless login, meaning you just need to enter your account email and click the Send login code button, and a 4 digit code will be emailed to you!&#xA0;<ul><li>this will send a 4 digit code to your email as well as the phone number listed in your account (if applicable)</li><li>if you don&apos;t see the email in your inbox, please check any spam or promotions-type folders you may have</li></ul>Once you receive the code, just navigate back to the login page and enter it and you&apos;ll be logged into your customer portal.Please note -&#xA0;the login page must stay open at all times, so you will need to navigate to your email in a new tab/page. No account found?&#xA0;Please make sure you&apos;re entering your account email address. If that still doesn&apos;t work, please clear your browser cookies and try again or try on a completely different browser and device. If you need any help please reach out to us.If neither of these troubleshooting methods are working for you, please reach out to us via our Chat function on our website or contact us at <a href="mailto:hello@holdonbags.com">hello@holdonbags.com</a> with details and screenshots, and we will assist as soon as possible!&#xA0;

We apologize for the inconvenience! To manage your subscription(s), log into your account portal here. The login system is a passwordless login, meaning you just need to enter your account email and click the Send login code button, and a 4 digit cod

I am having trouble logging into my account on your website. What do I do?

Product Subscriptions

Can I use HoldOn bags for trash?

Do I need to compost HoldOn bags?

Can HoldOn bags be used for recycling?

Can I compost HoldOn bags at home? What about at a commercial/industrial facility?

How do I compost HoldOn zipseal bags?

Can I throw my zipseal bags in the compost if they contain food?

Can I reuse my compostable zipseal/storage bags?

Can I use my HoldOn bags in the microwave? What about the oven? In a sous vide?

How should I store my HoldOn bags?

Will HoldOn bags break down in my cabinet or in the box if left unused?

Can I use my HoldOn zipseal bags in the freezer?

Can I use my zipseal storage bags for food prep? What about for wet materials like marinades?

How do I prevent leaks and tears in my kitchen bin?

Can I use HoldOn bags in a vermicompost?

Can I use HoldOn bags in my compactor?

How to Use HoldOn Bags

Are HoldOn bags certified?

What are HoldOn bags made from?

Are HoldOn kitchen bags nontoxic?

What is HoldOn's packaging made of?

Are HoldOn bags BPA, PFAS and phthalates free?

Are HoldOn bags made from non-GMO corn?

Do HoldOn bags undergo fluorination at any stage in their development/production?

What are the roles that each ingredient plays in your bags?

Do HoldOn bags create microplastics?

What happens to HoldOn bags if they end up in a landfill?

Are your bags CMA approved?

Can I use HoldOn bags for my local compost collection?

Product Features & More FAQs

How can I contact Customer Service?

Where are you located, and where are HoldOn Bags manufactured?

Do you have free shipping?

Which carriers do you ship with in the U.S.?

Do you ship internationally?

How can I track my order?

Can I make changes to my order?

What is your return policy?

What is the Shipped Green + Shield item that gets added to my cart on your website?

How do I open a claim for my Shipped Insured delivery / order?

I've received an incorrect or damaged item, what should I do?

Customer Service

How do I access my HoldOn account?

What is your Build Your Own Bundle (BYOB) subscription program?

Can I switch out the products for my BYOB subscription?

How do I edit my payment method for my subscription?

How do I edit my address for my subscription?

How do I see my upcoming orders, change delivery frequency or skip a shipment?

How do I pause or cancel my subscription?

How do I update my subscription payment method via Shop Pay?

How do I update the payment method for my subscription via Apple Pay?

I am a content creator interested in partnering with your brand, are there any opportunities?

Partnerships/Affiliate Program

Interested in our wholesale program? Find us on Faire!

Wholesale Program

I am having trouble logging into my account on your website. What do I do?Updated 2 months ago